0/10 Virgin Active

Highly disappointed in Virgin Active and how their lack of communication and professionalism is costing a member of almost 8 years.

How is it possible to change one's home club in November 2017 and then be told in March 2018 that you need to pay a transfer fee? I am aware that the contract state that a transfer fee MAY BE applicable, but surely it should have been payable when it was transferred.

To add to the whole blooper, I am now told that I need to pay more since my contract was a special contract that was for students at my previous club. Once again, November would have been a spectacular time to inform me of this since the person who did my "transfer" asked me whether I am still a student or not and I told her that I am still a student.

Since my debit order for March has already been deducted, I am told that I MUST pay the transfer fee otherwise I won't be able to make use of the month I already paid or alternatively I must pay a cancelation fee on top of the already deducted monthly fee. What a rip of Virgin Active.

Claiming that you care for health and fitness, this sure is one way of treating a loyal client with a chronic illness whose daily exercise is part of his treatment.