Moving company that adds stress to an already stressful time

Such bad service - where to begin?! I had asked them to move my belongings a bit earlier so that they would deliver them on the 1st of April (they had about 5 days between pick up and delivery). My belongings were collected and I was happy with the guys that did that job. I made sure on a number of occasions to ensure that my request to deliver on the 1st was understood. We drove to JHB eventually getting there 2 days before they had to deliver. On the agreed day of delivery, Michal (who seems to be the boss) said they will only know when the truck is close what time they will deliver that day. I had already arranged with the estate agents that I will collect the keys on the 1st when I drive up to move in (I was staying with family about 60km away from my place) and I wasn't going to make that drive just to get the keys and go back home only to drive back when the movers got there (this was a Thursday of the long weekend). Fast forward a few hours and calls and emails, Michal then tells us that the truck is stuck in Bloemfontein because someone isn't home to receive their items and therefore we cannot move in on the day. We fought with them, to the point that we got blocked by Michal, who was the only contact we had at the time, with no idea of where our belongings were. Eventually on Sunday we get a call from the movers that they were on the way to deliver and without the key to the apartment, we had to make arrangements to have our items moved into my mother's house.

As a result of all this drama and having read other reviews, we involved a lawyer to move things along for us (that was the only time they actually opened communications and we were put in contact with the logistics manager. We had to spend money on data to remain connected and do work while sorting out the move from my mom's place to our apartment. So, this Michal said she would then compensate for our inconvenience, for which we expensed the legal fees and the airtime and data we had to buy/ To this day they only want to pay for accommodation expenses (how would I expense staying at my mother's? a setting far more comfortable than a 5 star hotel?).

I implore anyone to not use these ****** unless you want to cry and lose your hair over their BS