Poor workmanship, no honour of warranty.

Only way to get timely responses from VIP Flooring is on here. Here are the facts:

29/07/21- work done; 01/08/21 – request to come fix patch; 05/08/21 – no communication until client asks about appointment; 05/08/21 – sent a picture of floor cracking outside (less than one week from work done) and issue with door not closing since floor was raised; 10/08/21 – follow up again by client, myself; 12/08/21 – appointment not kept once again, follow up by myself, no communication from VIP Flooring until asked; 16/08/21 – follow up again on appointment; 19/08/21 – follow up again by client; 23/08/21- follow up again by client; 01/09/21 – follow up again by client; 09/09/21 – follow up again by client; 14/09/21 – follow up again by client; 22/09/21 – follow up again by client; 28/09/21 – follow up again by client; 04/10/21 follow up again by client; 15&17/10/21 – follow up by client; 21/10/21 – follow up by client; 25/10/21 follow up by client; 03/11/21 – follow up by client. 04/11/21 – ONLY THEN WAS THE FLOOR LOWERED AFTER BEING RAISED TOO MUCH (3 MONTHS LATER). 06/11/21 – follow-up to cover patch; 09/11/21 – follow up again; 10/11/21 – follow-up again. 13/11/21 – more pictures of cracking and peeling sent; 16/11/21 – follow up again. 18/11/21 - follow up again. Whatsapp received about warranty BEFORE ANY INSPECTION: “Floor was fine.We not doing warranty claims until January as ery busy. I'm doing you a favor by assisting you.This is being done at my cost.” When I called Claude threatened to not honour the warranty if I keep complaining yet there is literally a chase for any feedback from VIP Flooring. Same pattern then followed (Another 9 follow ups, I have all the dates) with many empty promises about repairing until it became the warranty is void and repairs will not be covered IN NOVEMBER 2022, MORE THAN A YEAR AFTER THE INITIAL WORK! Any claim of good service is as poor as the work this company does. Anyone can see this was extremely poor service and workmanship.