AK
Andries K

1 reviews | Active since Nov 2021

11 Apr 2023, 13:04

Master of excuses

Unfortunatley we also paid almost R10 000 deposit to Claude At first we experienced his diligece with doing a quote but when it came to the due date the following excuses was received.

The last excuse they were presummably on their way to our site but then experienced a vehicle accident. If this is true I will apologise, but if not, i really dont know how Claude sleeps at night.

Day 1. The Product was not ready Day 2. The car to fetch the product is broken Day 3. People arrived here, put some product in the cracks and left after 15 minutes with no communication or explanation on what the next step is Day 4. Workers were not available Day 5. Some other project in Dainfern must be finished first Day 6. Weather Day 7. Accident

I am willing to change this review to a 5 star to give his business some consumer confidence back if they can just rock up and do what they were paid for or immediately refund our payment

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Replies (8)
AK
Andries K's update12 Apr 2023, 14:28
Reviewer Update
Day 8 - Staff member passed away
AK
Andries K's update13 Apr 2023, 11:52
Reviewer Update
Day 8 - Police case opened and refund requested.
New contracter appointed
Day 9 - Received an email response from VIP, that Claude will handle the situation. No handling as yet
New contractor arrived and is almost finished with the job.
AK
Andries K's update13 Apr 2023, 11:55
Reviewer Update
Day 9 - Pressumably from investigation weve derived VIP Flooring are owing their suppliers payments.
AK
Andries K's update14 Apr 2023, 07:50
Reviewer Update
Day 9 - Received notice from Claude that theyll first send back products and wait for a refund from supplier before our refund will be processed. We have reason to believe the products was never purchased to start with.


AK
Andries K's update15 Apr 2023, 13:02
Reviewer Update
Day 10 New contractor installed the 2nd phase. Recieved a mail from VIP stating that they are waiting for a refund from the supplier after which well receive our refund.
Police investigation officer collected proof and facts from us.
AK
Andries K's update16 Apr 2023, 10:21
Reviewer Update
Day 11. No Refund received
AK
Andries K's update20 Apr 2023, 06:54
Reviewer Update
Day 12: No refund received
AK
Andries K's update20 Apr 2023, 06:55
Reviewer Update
Day 13: No Refund Recieved
Day 14: No Refund Received
Day 15: No Refund Received