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Nkululeko N

1 reviews | Active since Aug 2016

13 Dec 2016, 08:36

No customer service, poor support and lack of response to emails.

<p>I bought a watch off VIP Club on 25 Nov 2016 and a week later from delivery the watch stopped working.</p> <p>I sent an email to their only contact ********** on Monday, 12 Dec at 9am and it was not responded to. I logged on online chat and received ticket and it was not responded to. I sent messages via their website of my frustrations and still no response. This morning I logged another website message which hasn't been attended to. The after sales support from VIP Club has been extremely poor and I'm now isolated with a faulty purchase.</p>

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Replies (1)
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Nkululeko N's update11 Jan 2017, 09:28
Reviewer Update

Thanks VIP for attending to my query and giving me a brand new watch.