Vintage2Decor

I have bought an item online from Vintage2Decor in Langebaan. I arranged my own courier for collection,which was confirmed with them. When the courier arrived my package was given to a different courier ,which was not arranged by me or anyone else. They refuse to refund my money and instead a few days later I was told that my package was now being send to me by yet another courier company. How did they get the package back if they were not responsible for the mistake in the first place???? ,but after 3 days I still haven't received anything and my messages on Marketplace are being ignored and my request for a refund are being ignored for more than a week now. First they didn't know what happened to the package and crazy anough wanted an waybill number from me for couriers I don't even know. I have never experienced such ignorance in my entire life. I have explained to them that the package was bought as a gift and due to the bad service I had to buy something else as the package was not in time and therefor I wanted a refund but nothing is being done about this. I forwarded my banking details and demanded a refund, which is just being ignored.They keep trying to put the blame on the couriers that I have arranged ,which is absurd as when they arrived Vintage2Decor has already handed to package to another courier company. How on earth can this now be blamed on someone else. I was willing to forget about this whole ordeal, but being ignored and refusing to refund me is unacceptable. I am not including the names of the couriers on this email as they didn't defaulted in anything and I do not see the need to involve them. I will never do business with this people again and certainly will not refer anyone to them.