EXTREMELY DISSAPOINTED

Ordered a jersey on the 30th of Seotember ,recieved no shipping or tracking number. I have been making follow ups myself, today when the delivery is expected to be tomorrow (which marks a full 13 business days) they telling me that there is shipping delays, no eta NOTHING. When I try call they hang up the call. I ordered the jersey because I needed to have it delivered for a Birthday that is on the 19th of October, the responses on whatsapp are non-chalant , they do not show any remorse whatsoever. This is so dissapointing .