Bad services

So disappointed with clicks in Vincent mall really got an SMS to pick up my medication so go today to do my pick up when I enter the mall power went off but some other shop had back up when I get to clicks they closed so asked to speak with a manager because its just a pick up they can written down because don't have a pills for tonight because its for my chronic and was told the is nothing they can do power is off how can a big company have no back up generate because we have been experiencing this black out for ever so today sleeping without my med don't know how will it go