BAD SERVICE WITH ACCOUNTS

I was admitted for a procedure on the 23rd of March 2023. Two months down the line and I still do not have a final account. Understood there was a change over in servers, however no further communication is given. IF and a BIG IF my call is even answered I get transferred over and over. No one responds to mails either. This has been a daily battle. They are very quick to ask for R 124 000,00 upfront before anything is done, however when it comes time for a detailed account to be sent I get ignored. The staff themselves were wonderful in hospital however the accounts side it terrible. And what is worse when I eventually do speak to someone they say medical had paid, according to the medical they have not even received a claim as yet? This is honestly the worst accounts department had had to deal with