Pay back the money

<p>On 19 August, Villieria upholstery advertised a soft play 18 piece with photo for R1800. Normal price R3000. We were very excited and my mom phoned and placed an order for 3 sets and asked if they also make ball ponds. They said they do and we ordered 2 ball ponds, 1.5m x 1.5m at R1400 each. Our total order came up to R8200. We asked Ans if the blocks are the same as in the picture and she said yes. They are exactly as the big as the ones that a manufacturer in JHB and as these in all the play areas at various popular restaurants. We were pleased and placed an order with upfront payment of R8200. She continued to say it takes 5 to 7 days from the date the payment is received.</p> <p>My mom contacted her again after a week and she said the product will be arriving at my moms place on Thursday. Thursday afternoon I phoned her and said that we hadnt received anything. She said she will phone the courier company and get back to me. When I eventually phoned her back, she said the delivery should take place on Friday or early Saturday morning. We waited, with nothing arriving. This became the trend over the next couple of weeks... we kept phoning and she kept blaming the courier company. Then her husband would deliver, then he was apparently in an accident, then he was going to deliver again and apparently couldn't get hold of a bakkie. The excuses kept coming. She eventually offered a refund, which I was happy with and accepted. Then they phoned us again, saying they would like to keep us as client happy and deliver the product in a weeks time as they had problems with their machine and workers, but all is sorted now and they would really like another chance. I agreed and said this is the last, if the product doesnt arrive by Thursday, I will be going to the police, as this is sounding more and more like a ****. She once again promised that the product would arrive. With no surprise, nothing arrived once again. I then requested that we be refunded, she then sent out an email full of excuses and also stated that no more refunds could be made. I then phoned her, where her husband answered the phone, the conversation started very politely and I then said that the email we received is unacceptable as we were promised a refund. He completely lost his cool and swore and shouted at me, saying contact your lawyer, do what you want and see what happens, I was in total shock. I sent her a message saying I want my refund or I will be taking it up with the police. She then contacted my mother and asked for another chance to prove us wrong, my mom had said if everything doesnt arrive, dont even contact us again, just refund us. Two men arrived in a normal vehicle (not couriers as advertised) and took 5 small bags from the vehicle (7 October). Upon opening the bags, we were shocked as this was not at all what was advertised. There were no mats, no ball ponds and blocks missing. The blocks were tiny and the quality very poor. When my mother asked the gentleman he preceeded to say that they were delivering the rest on Wednesday. My mother explained that she is not happy with this and he said previous clients had felt the same. We contacted Ans and said we are not happy and we would like our refund. She said you accepted the delivery, and other clients are happy, so we are the ones with the problem. I have heard from another client of hers that this is what they do... promise things and take months to deliver, only for it to be of very poor quality. I have given a dealine for the refund and she is making up all kinds of stories, claiming to have recorded all the conversations etc. Which I dont mind at all, seeing that we know what she had said. I dont want trouble, but feel that we have given her more than enough time to deliver what was promised. She hasnt delivered and we just want our money back as I think 7 weeks has been enough time.</p>