OWNER TREATING CLIENT WITH DISRESPECT AND NAME CAL

I am working for one of the biggist semi-government departments in the country. Once a month we visit Ceres. We make use of The Village Guesthouse at times.After booking in I got the key of my room and was not satisfied and I ask for another room to a bigger dissapointment .I then went to the receiptionest and ask if there are really no other room available but they were fully booked. Then Mr Louis Van Eck interupted our conversation and said that I have move you twice and what is my problem? I was so shocked to be spoken to into such a rude and unprofessional manner. I told him that I am the client and surely I can request occomodation that I feel comfortable with. Louis van Eck told me \well take your bags and look for other occomodation"He shouted to me infront of my colleques and other guest. I called my manager and explain the situation. My manager immediately requested other occomodation for us. When we left Louis van Eck futher abused me by saying \""goodbye bitterbessie\"" never in my life i was ill treated in such a manner by an owner of a guesthouse and not to say for the name calling. How professional Louis van Eck? A owner calling his clients names and insulting them! """