Book & Pay...but do not cancel!

<p>On February 2nd 2017, I made a booking at Villa Montrose Guest House in Margate, KZN via Booking.com. I was very surprised how easy it was and I received the payment details for this Guest house the very same day. I made 2 payments into the account of the owner (AW Kasner) to the amount of R2275.00 as a 50% deposit as required and received my booking confirmation within minutes: Booking Number ********** 165.</p> <p>Since February our plans changed and I cancelled this booking via Booking.com. I did receive a cancellation note the next day but no reference were made to my deposit. According to their site all cancellations made before October will be paid back 100%. For the past 2 weeks I have been trying to contact Arthur Kasner at Villa Montrose to return my deposit...without success. I have send mails to ********** without effect. The number supp**** on the confirmation mail ********** rings until an answering machine picks up - I left messages but still no reaction. I found Arthur's daughter on Facebook and send her a message - she responded that she will speak to him, but still there's no reply. Villa Rose advertise specials during October on Facebook, so they do still operate, but how do anybody get hold of them, and how can I get my money back? I seached Booking.com's site for a customer care department, but that page is "down". Please help?</p> <p> </p> <p> </p> <p>Since February our plans changed and I cancelled this booking via the net,</p> <p> </p>