Villa Mar Felostal..... your worst nightmare

Villa Mar Felostal:Be aware this was our worst nightmare.... booked on Airbnb: If you are looking for a peacefull and relaxing villa on the seafront, book this place at your own peril.Majorca Airport is the busiest airport in Europe in season with more than one flight per minute 24 hours of the day The property was totally unsuitable due to the overhead noise of incoming and outgoing aeroplanes. According to International Aviation regulations the noise sensitive zone around the airport is 5 miles.... this property is 0.6 miles from the airport... The planes come in at 2 to 300 feet over the property. Thus making it impossible to use the outside veranda area of the property( one can not have a decent conversation due to the noise created by the planes) The property is listed as 5 min by car from the airport..... but alas it does not divulge the reality of living next to the runway and flight path of in and outgoing planes...Majorca is a holiday destination and definitely an outdoor experience... We specifically booked this expensive property for JUST 2 of us for the veranda, barbecue and seafront access, view and to take in the splendour of the ocean. The property in real terms is ONLY 1090m from the runway and ONLY 550m from the flight path of incoming and departing air traffic. There is also a walkway directly adjacent to the veranda with people walking past in both directions peering over the wall…. The property has no privacy at all. I thought that this stay would be the cherry on top of our experience in Majorca.... which turned out to be a very nasty experience. I informed Michelle Kristina Moews (Airbnb Super Host)on the 1st night that we are going to leave the property the next morning and that we will need a full refund of our booking made on Airbnb, as the noise was unbearable. She never divulged that she will not refund us at that time...Michelle only after several enquiries from me came back and informed me that she will not refund us. I immediately notified her that we will then have to return to the property as we did not have alternate accommodation and could really not just throw around 4000 euros down the drain.... we were going to rather then await further support from Airbnb....This was now after 18h00 in the evening. Michelle was very unaccommodating and refused us access to the property and also no refund for the rest of our 5 days that were paid in full. We were so traumatised by the experience that we even went to the police for assistance. They were unable to help us as it was not a ******** case. When I told her that I was at the police she fabricated a story that we broke a door and counter filed a police report against us at the police.... strangely the cohost Phillip that checked us in showed us this door on check in.... said it was broken and showed us a special manoeuvre to secure the door from the inside.... She also claimed 500 euros for this so called damage.( Which I declined to pay as I was not guilty as charged by her..... Airbnb said that they would cover the host from their insurance.... interesting there was zero proof of cost for damages eg a tax invoice from the repairman??? )Michelle also offered this accommodation on another booking platform , Booking.com for the time that we paid for in full which she refused to refund. Michelle has throughout been hostile, obstructive and totally unaccommodating.... she treated us with the utter disrespect...I inadvertently saw a review of a previous Airbnb client from Mexico that booked the property just before us with exactly the same complaints we had( noise, no privacy, residential area with limited and expensive taxis to Palma, foul smelling harbour and a difficult, unaccommodating host) This review miraculously disappeared from the Airbnb platform, after I told Michelle I saw it.I can not recommend this property or the host.I am also not sure how very relevant reviews gets removed from the Airbnb platform.... surely the reviews, negative and positive are there for prospective Airbnb clients to peruse to make sure you get what is on offer....To me it makes zero sense that someone can take your money and refuse you access for a property paid by you in full... no matter the circumstances.... one would also not expect this kind of hostile and obstructive behaviour from a super host on Airbnb.... I have literally escalated this issue with Airbnb Support over the past 3 weeks.... I have been advised that due to me handing over the keys, I have no recourse..... sorry I do not agree( misleading listing, and an unnecessary hostile uncooperative host.... my believe in Airbnb as a company that protects both the host and the client is severely damaged.... Remember Villa Mar Felostal is definitely not the peaceful place by the ocean as portrayed in the presentation... I will never recommend this property to my worst enemy