They must have sent their stars to the wrong email address

After making a telephonic booking a couple days ago, and phoning because i did not get the confirmation email yesterday.

It turned out the lady making the booking spelled my email address wrong after spelling it 4 times it was corrected. This morning still no confirmation but as per our telephonic conversation the booking has been made and I told her they will pay in full on arrival, she said okay, I thanked her and we said goodbye. Today my boss and his wife gets to the destination just to be told their room have been given to someone else. I then spoke to the lady and asked her how they can give a booking away without phoning, she told my boss she has tried phoning me the whole day, yet when i asked her she said she doesn't have contact details? She is rude interrupted me while I was talking and screamed at me without reason.

The accommodation might be given four stars but as of their reception i think they sent the stars to the wrong email address.