Beautiful place, terrible service

Booked one of 3 Executive rooms at extra cost because they have a bath. When I checked in I was given an standard room. I queried it with staff on duty, who confirmed the room we stayed in is not an Executive room, and that all executive rooms were unfortunately occupied. She offered me a lower rate, I asked to first speak too an manager. It was late already and would wait for next day to speak to manager. We also had no hot water in our wrong room after long drive. We left the next morning early. I phoned to speak to manager who was “busy” for two days before he finally phoned me back after multiple messages. He could not explain nor resolve the problem and said the owner needs to sort out the problem. The owner, Elsa, then phones me thinking I am an idiot. She said that she is not happy about the bad Facebook review I made. First she tries to tell me that the room we stayed in , IS an executive room. They advertise this place on multiple websites, all clearly showing the difference between rooms, and that our room was NOT an executive room. Then she tells me indirectly that I am lying, her staff would not say that my room is a standard room, I have witnesses. When that did not work she said she wanted to fix the problem and offered me free accommodation. I said I might take her up on it on my return journey, ending the call. 5 Minutes later I get an message threatening me with lawyers if I do not remove my bad review? A bad review which they earned and I am allowed to make as a paying customer. So please go read the reviews on google, facebook ect before doing business with this place. You pay for a Mercedes and then get an Volkswagen. And they then blame you, not taking any responsibility. You the customer is stupid and wrong.