NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Villa Bianca Mediterranean Cuisine & Sushi Restaurant
How is Villa Bianca Mediterranean Cuisine & Sushi Restaurant rated on Hellopeter?
Hellopeter has tracked Villa Bianca Mediterranean Cuisine & Sushi Restaurant across 23 reviews. Villa Bianca Mediterranean Cuisine & Sushi Restaurant hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Villa Bianca Mediterranean Cuisine & Sushi Restaurant? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
FANTASTIC SUSHI, TERRIBLE SERVICE
We visited the restaurant on Saturday as a group of five and overall, the experience was a bit of a mixed bag. The sushi itself was excellent...fresh, well prepared, and absolutely worth going back for. The restaurant atmosphere was also great, which makes this review a little disappointing to write. Unfortunately, our service let the experience down. Our waiter, Bongani, was quite stroppy and rude from the start. He explained how the all-you-can-eat sushi works, which all five of us agreed to. We were then told that each person could order two plates at a time, which we did. My husband eats very quickly and finished his food well before the rest of the table. When he tried to place his next order, Bongani refused, saying he had to wait until the rest of the table had finished their food. We explained that we would still be eating for at least another 20 minutes, but he still refused to take the order. Afterwards, we spoke to friends and colleagues about this experience, and everyone advised that it has never worked this way for them. We were told that if you finish your plates before anyone else at the table, you are normally allowed to order your next batch of sushi. Given how popular the all-you-can-eat special is, it would make sense that the kitchen is already preparing numerous plates of sushi at any given time. He only returned more than half an hour later to take another order, and then we waited an additional 30 minutes for the food to arrive. This was frustrating and unnecessary, especially considering the rules had not been clearly communicated upfront. That said, we really do enjoy the sushi and the restaurant itself and will definitely be returning. However, we will make sure to request that Bongani does not serve our table again.
1 reviews | Active since Feb 2026
FANTASTIC SUSHI, TERRIBLE SERVICE
We visited the restaurant on Saturday as a group of five and overall, the experience was a bit of a mixed bag. The sushi itself was excellent...fresh, well prepared, and absolutely worth going back for. The restaurant atmosphere was also great, which makes this review a little disappointing to write. Unfortunately, our service let the experience down. Our waiter, Bongani, was quite stroppy and rude from the start. He explained how the all-you-can-eat sushi works, which all five of us agreed to. We were then told that each person could order two plates at a time, which we did. My husband eats very quickly and finished his food well before the rest of the table. When he tried to place his next order, Bongani refused, saying he had to wait until the rest of the table had finished their food. We explained that we would still be eating for at least another 20 minutes, but he still refused to take the order. Afterwards, we spoke to friends and colleagues about this experience, and everyone advised that it has never worked this way for them. We were told that if you finish your plates before anyone else at the table, you are normally allowed to order your next batch of sushi. Given how popular the all-you-can-eat special is, it would make sense that the kitchen is already preparing numerous plates of sushi at any given time. He only returned more than half an hour later to take another order, and then we waited an additional 30 minutes for the food to arrive. This was frustrating and unnecessary, especially considering the rules had not been clearly communicated upfront. That said, we really do enjoy the sushi and the restaurant itself and will definitely be returning. However, we will make sure to request that Bongani does not serve our table again.
1 reviews | Active since Jan 2026
Uncooked food
Being a client of Villa Bianca for the past two and half years has been great . However 30 January 2026 was different. The waiter we had was Forgiveness , firstly we waited thirty minutes just to order our drinks and for the bread to be bought onto the table . We placed our orders and got our food after forty-five minutes. I had a salmon FireRoll and a HALLOUMI CRUNCH . My partner had a prawn FireRoll and a tiger roll . The waiter we had did not place the food neatly onto the table, to that extent that the spices were all over the table . Only one straw was put on the table , I had to drink out of a glass . Everytime we would order water we would have to wait for twenty minutes. When I had told the staff I was not feeling well , I had asked to take my food home and they refused. Luckily I took Allergex whilst sitting at the restaurant. As soon as I got home , I threw up . This indicated that the food was not cooked properly. Forgiveness dropped the food of the people who were sitting behind us and pretended as if everything is fine . I called to speak to the manager and he was not interested face to face . Telephonically I had asked to speak to the manager and still two hours later I am waiting for my call to be returned. I have been throwing up for two hours straight. I am sick because of the food was not up to standard, it was not cooked properly. Yet no apology or refund has been given due to staff being negligent. The CCTV footage is evident regarding the incidents which occurred.
1 reviews | Active since Jan 2026
Uncooked food
Being a client of Villa Bianca for the past two and half years has been great . However 30 January 2026 was different. The waiter we had was Forgiveness , firstly we waited thirty minutes just to order our drinks and for the bread to be bought onto the table . We placed our orders and got our food after forty-five minutes. I had a salmon FireRoll and a HALLOUMI CRUNCH . My partner had a prawn FireRoll and a tiger roll . The waiter we had did not place the food neatly onto the table, to that extent that the spices were all over the table . Only one straw was put on the table , I had to drink out of a glass . Everytime we would order water we would have to wait for twenty minutes. When I had told the staff I was not feeling well , I had asked to take my food home and they refused. Luckily I took Allergex whilst sitting at the restaurant. As soon as I got home , I threw up . This indicated that the food was not cooked properly. Forgiveness dropped the food of the people who were sitting behind us and pretended as if everything is fine . I called to speak to the manager and he was not interested face to face . Telephonically I had asked to speak to the manager and still two hours later I am waiting for my call to be returned. I have been throwing up for two hours straight. I am sick because of the food was not up to standard, it was not cooked properly. Yet no apology or refund has been given due to staff being negligent. The CCTV footage is evident regarding the incidents which occurred.