Booking.com - Bad Service

I went online 29 January 2020 at 16:00 to book for a place which I was needing the 10th of April 2020, January 30th 2020 I found a place that was closer to where I needed to be and cancelled the place at Villa Barry. Later the day the full amount was deducted off my account, I called inn to booking.com and informed them what happened they said there is 100% cancellation fee so I said but it was not even 48hours then they said they were only supposed to deduct R750 and not R950 as the R200 is cleaning fee while I was on the line with booking.com they deducted another R200. I then told booking.com that am I not able to then take the room at Villa and they said no. I phoned the lady on *** she said she is tired of talking to me and she has the proof that she paid the R200 back and never even gave me a chance to talk to her.