******** action or can i say ***** POPI act

Hi on the 03th of April 2023 i received a call from this attorneys on behalf of car track.i than made an arrangements to pay the outstanding payment for the 20th .the same evening of the 3th they attempted to deduct money out of my account .i just need to understands do they keep there recordings if so i need someone to assist me.this company is not following the right procedures and now i have a reversal in my account. I just need help please