WHAT A BAD SERVICE

GOOD DAY. I HAVE A PROBLEM WITH THESE BUSES. MY BROTHER BOUGHT A TICKET YESTERDAY WHILE HE WAS DRUNK. THE PROBLEM IS WHEN THE BUS ARRIVED THEY TOLD HIM HE CANT GET INTO THE BUS BECAUSE HE'S DRUNK. MY QUESTION IS WHY DID THEY SELL THE TICKET TO HIM, WHILE THEY SEE HE IS DRUNK. MY BROTHER HAD TO GO TO THE TAX AND PAY AGAIN ANOTHER MONEY, CAN YOU PLEASE PAY BACK THE MONEY THAT HE PAID FOR THE TICKET, BECAUSE HE DIDN'T USE IT