SERIOUS INTERVENTION

On the 26th of December the bus literally left us behind with no explanations whatsoever. We got rescheduled for the following day, bus was supposed to leave at 22:20, but only arrived at 02:30 in the morning. Still again no explanations. An hour after departure, we were transferred into another bus.

Just yesterday at Queenstown, we had to wait for a bus coming all the way from Johannesburg to come pick us up. Departure time was 18:30 but we only left the station at 01:30 am.

So clearly they dont give **** all for people in general, especially the elderly and people taking chronic medication. Whenever you call their "so called call centre" the phone is never answered. They have serious admin problems which need to fixed ASAP coz if you dont care about ur customers, the people bringing you money and making you rich, then that means you are heartless. Maybe they dont care cos they cater mostly for black people, hence the ****ty service we always get. We are really sick and tired now. All their reviews are bad, not one is actually positive. Really, something needs to be done about this company. It cannot be right that people are always on the brink of losing their jobs coz of a bus company that does not care about its passengers.

Its either they shut down, or hire experienced people who can actually bring proper services to its customers. To make it worse, the drivers are the ones who are always receiving backlash due to a failing system, bad and disgusting management.