Ms

We booked ticket online on Thursday, from Bloemfontein to Johannesburg. Boarding time 03:10 am, date 30 Sept. 2022. My frd and I arrived 30 minutes prior to the boarding time. By 03:00am I called to confirm the pick up, call went straight to voicemail. We tried again till around 04:00 still voicemail.

By to or past 05:00am that is when we got hold of the administrator, the guy was so arrogant not even apologizing. This was a horrible experience ever as no communication was send to us about the delay. Worse part passengers who had to leave by 01:00am were still there with us.

We asked for alternative way for the matter to be resolved because we chose earlier bus to arrive on time in Johannesburg, we had a business tour and we were supposed to be in Johannesburg not later than 08:00am.

The administrator, was not so interested in resolving the matter, he just said "please call after 5 minutes, I will see what I can do then drop the call". We asked for refund, he said the only way they refund is only when a person is hospitalized. After 5 minutes we called again then here again voicemail.

We decide to find alternative transport and by then it was around 6am. 7am we called again to notify them we found another transport so we want to cancel. It only rang no one picked up.

Can you please assist us to be refunded by vilamora transportation, I checked their ratings and it seems this is how they run a business "extremely poor customer service". Most people are complaining about time keeping, I don't care attitude and so on.