Horror of a ride

The horror of a trip. On 12/11/2022 the 9:30 am bus from Pietermaritzburg to Johannesburg arrived late at 1:30 pm. Called their customer service, and the consultant was rude and hung up several times until I threatened them by going to the media that's when they were able to listen and give false information. The bus was full of ****roaches and the windows were not opening in the hot weather, bus heaters were on no air conditioner. As an asthmatic person, I had palpitations and the driver refused to stop claiming the bus has problems, the bus was struggling with steep roads and frequently overheating. Arrived at Johannesburg at 01:38 and their offices were closed they knew of the problem yet they overlooked our safety. They cared less about us. I have proof of these, took videos of ****roaches going up and down, broken seats.