HORRIFIC SERVICE

would like to lodge a formal complaint and demand a full refund. On the 21 st of October I bordered a bus rom Est London to JHB.

1. Firstly, the bus didn't make it to EL, I was supposed to board at Windmill. I got a call at 16H10 that the bus won't be coming. I must find my way to EL train station as they have asked for another bus service (APM) to take us to QueensTown and I need to be there before 16H35......NO EXPALNATION AS TO WHY. 2. I made it there on time at an additional cost.. and again no explanation as to why when I got there. 3. When we arrived in QueensTown around 20h15 it was raining hard and the APM bus driver just dropped us off and left, we had to run for shelter and were soaking wet . 4. At the Queenstown station Vilamora office there was someone there we tried getting answers as to what was happening, to no avail. We stood there only at 23h00 when the bus finally came and again no apology or explanation from the Drivers nor the guy who was checking our tickets. 5. When the other passenger demanded an explanation he was told, the bus has no petrol they are waiting for money.SHOCKING....

f you can send an sms to thank me for buying a ticket what stops you from sending an sms and apologies at least cause sure MANAGEMENT WAS AWARE OF THIS.......