Bad Service - No Refund

I a booked a bus from Bloemfontein to Johannesburg that was scheduled to leave on Sunday, 05 June at 3am. On Saturday, 04 June at 18:00, I receive an sms notifying me that the bus will be running 30 min - 1 hour late. I was quite impressed that we were at least notified on time. Meaning we would not have to get to the departure point and wait 30 minutes for the bus to arrive. The next morning, 05 June exactly at 03:00 am, I receive a call from the bus driving telling me that he is leaving. I tell him about the sms which had said the bus will be running late, turn out, the bus driver knew nothing about that sms. I went to their offices, to enquire about this and there was miscommunication between the bus driver and the consultants working at the office.

Fun fact? I still did not get my refund even though the consultant had admitted that the fault was on their side.

I had to book another bus on that very same day. And I was very satisfied with their services. For all your traveling needs, TRUST Intercape.

I will never make use of this service ever again.