********* business Practice

<p>On 12 July 2016, i requested a quote from the above mentioned business. I got the response and made an order of 40 chin straps with chin cup/holder and unfortunately they come in 50 and i took as i need it urgently and was told that they will be ready on the 14 July 2016 @ 10 by the owner Ricky. On 14 July 2016 @ about 9 got a call from one of the Consultant Sipho Mgwebi that the chin straps are not ready and that they'l be ready on the 15/06/2016 @ 9, and still while on the phone emphasiezed that they have chin cups and he sais yes. I am Johannesburg CBD, i drove all the way to Benoni only to find that they don't have chin cups and i immediately alerted the sales consultant that these are wrong and told him that i'll take them but i need the cups and was promised they'll deliver to me Monday that was 18 July 2016. On 18 July nobody says anything or gives me feedback if they have them, I therefore make the call and they have the 4 point and its Orange whereas i need black. I asked why am i only being told now that you guys don't supply 3point chin straps with cups you only supply cups in 4point. i told him but i want the chin cups/hloders, i was promised that and you are not delivering, Then i said to him i don't want the 4point but what we can do is we take out the cups from the 4point and put them in the 3point, and came up with the story of that the cups won't fit into the 4point, he suggested he brings the 4point i return the 3point. The 4point was delivered on 19 July 2016 @ 12noon, I forward them to the PPE consultant when we realised that the chin cups actually fit as i told them, so what we did we took out the chin cups from the 4point and put them into 3point. And now he refuses to take the 4point as to it doesnt make sense to take the 4point without the chin cups what must he say to the supplier(thats the owner of Vikayen Ricky). And he said its better if i bring all the merchandise back and they will refund me. </p> <p>My point is i was misled and **** to numerous time by this business, trusted them to know business etiquette. It seems we putting our trust and relying on wrong businesses with our safety. And the arrogancy of the owner: I bring back all the merchandise and they will refund me. As it is the Chin straps are out of town. Who is supposed to be travelling around Gauteng and other cities for the chin straps, with whose transport. This is a point where i am supposed to go to my client that i need the chin straps back as the suppliers wants them back due to a misunderstanding. Is this fair in all level? is this how business should be run? And is it customer service? I am so angry and disappointed in this business.</p>