RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017

<p>15 February 2017</p> <p>Dear Sir/Madam,</p> <p>RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017</p> <p> </p> <p>To whom it may concern, I write this letter of my own free will and wish to state that the below events are true as far as my understanding of what took place on the said date.</p> <p>On 14th February 2017, myself and two friends arrived at Vigour and Vere Pietermaritzburg to have dinner. We got to Vigour and Vere at about 20h10 and found a queue at the door and a waiting list with bookings and walk-ins. The people who had made bookings were seated first and the walk-ins were seated one after the other according seating availability.</p> <p>We decided to ask Bongeka, the Vigour and Vere employee at the door, if we could leave our name as well as our number with her so that when a table becomes available we can come and take it. She said yes and we left our name and number. We decided to take a walk around the Casino for a few minutes while we waited. As we came back to the entrance of Vigour and Vere (not longer than 10 minutes later) we found that Bongeka and another Vigour and Vere employee (a tall gentleman in a white Vigour and Vere shirt) were ready to give away our place on the waiting list.</p> <p>I think this was inappropriate and very poor customer service management because Bongeka did not make the effort to call us (keeping in mind she said we can leave our contact number and she would call us) and did and also we informed her that we were taking a walk around and would be back as soon as a table became available.</p> <p>Once we were seated we then had to wait an additional 20-30 minutes to be served as the waiters and waitresses on duty kept saying they were busy focusing on room service or serving other tables.</p> <p>Once again, I feel this was very poor customer service because we were eating at Vigour and Vere for free so it did not make sense in my mind why we should receive sub standard service.</p> <p>When it happened that we were served, Mlu (our waiter) was incredibly helpful and polite. More than that, the food was delicious and well prepared so we commend the chef.</p> <p>However, had we not been patient and waited for our table (that Bongeka and the other employee) almost gave away for reasons best known to them we would not have enjoyed the well prepared food.</p> <p>So my point ultimately is, that even though a business is busy this does not mean that standard of care should drop. Reception service is the first point of contact with a business and the greeting we received from Vigour and Vere was appalling. Beyond that we had to wait a longer than normal time to be served and I feel as a paying customer that this type of treatment is unacceptable. And can easily create a bad impression about a good business.</p> <p> </p> <p>Yours faithfully,</p> <p>T Mbumwae</p> <p> ********** </p> <p> </p> <p> </p>