PM
Pranilla M

1 reviews | Active since Nov 2024

11 Mar 2025, 05:30

Disgusting service

Disgusting service We phoned V&V to make a booking we were advised that they donot do booking we must come in. When we arrived a group of 25 people the table was set up for 25 people. Few minutes later a gentlemen arrived and advised us that they cannot cater for 25 people as they need to cater for the hotel. They were happy to cater for smaller groups as they arrived. When we questioned this the gentlemen who could not confirm if he was the manager stated that if we stayed he would offer us poor service and poor quality of food. Totally disgusted with V&V as today is nieces bday and we had find another restaurant. Is this restaurant only catering for a particular race group or who were the special guests booked at the hotel I choose not to mention the polital party Shirts that were worn by other guests 🥵

0
Replies (1)
PM
Pranilla M's update12 Mar 2025, 09:13
Reviewer Update
Vigour and verve and the management of Golden Horse Casino has engaged with us and the issue was addressed. They have ensured that this will happen again to any clients and that service delivery is their moto