Viewpoint Lodge, Master ********s

We booked a 2 night stay at Viewpoint Lodge in Hazeyview, Mpumalanga. The page for Viewpoint on Booking.com's website showed well finished log cabins, the rooms were clean and well kept. You can see the page here:

https://www.booking.com/hotel/za/viewpoint-lodge.en-gb.html?aid=356980;label=gog235jc-1DCAso-wFCD3ZpZXdwb2ludC1sb2RnZUgzWANo-wGIAQGYAQm4ARfIAQzYAQPoAQGIAgGoAgO4AvTO3YoGwAIB0gIkNjk1MWY0ZmMtMTJmM****GVhLTg1OGEtODQyNmNlNzA1ZmMy2AIE4AIB;sid=df7ef6fa48c28f7ea1e07fb88f0fc041;dist=0&keep_landing=1&sb_price_type=total&type=total&

On arrival we were led into a old house on the side of the property with furniture that looks like it came from a run down pawn shop. There was some kind of vinyl sticker covering half the kitchen counter, obviously to hide the state of the counter. The pots were filthy and the one was so dented and burnt black, it really is not some thing anyone would put their food in. The manager showed us were the bug spray is kept and said "here is the doom, incase you need it" basically admitting that there are insects roaming the place. The ceiling fan was caked in so much dust and dirt, it obviously hadn't been cleaned in years. The linen was worn and the curtains were dreary. The mats on the floor in the kitchen were filthy. The cupboards were falling apart. The list goes on.

There was a room in the unit that was locked. When we asked the manager why it was locked she said it is used for storing their cleaning stuff. Imagine paying to stay in a lodge/storeroom at R1350 a night.

We called the manager and she said she will ask the owner to phone us. She then phoned us back and said the owner does not want to talk to us and that 'this is the unit we booked'. Keep in mind that there are no photos of the afore mentioned **** hole on Booking.com's website so how could we have chosen that unit. The only photos are of the log cabins. Clearly this is a ruse to get more bookings and then dump people into the **** hole at the back.

As a business owner myself, with confidence in my products, I handle any complaint personally as I have nothing to hide from. But this man didn't put photos of that unit on Booking.com because he knows the condition of the place. He refused to speak to us because he had no excuse for allowing guests to be placed in that unit. There are homeless shelters that are cleaner than that **** hole.

This is a lodge owner who is deliberately misleading clients with false advertising. Only using photos of nice units and then placing them in a filthy dump is not only *********, its *******.

Be careful when booking anything online. Do some research. Or you too will be sleeping in the **** hole!