Bad Customer Service & ********* Business Practise

I have had a very bad experience with this institution. When you discover that the items are faulty they have no customer service at all. They actually dont want to assist you and are blatant because you have already paid and so you can just go fly a kite. They have your monies so the dont give a hoot what happens to the faulty items. i tried contacting the co owner Steven Bailey to try and resolve the matter but he ignored my request to contact me. Kevin Bailey has absolutely no customer etiquette. i tried communicating with Anita Bailey who just did not give me a chance to explain my side and just blocked me. Now is this customer service???? PLEASE BE AWARE