Empty Promises

<p>This is the worst company to deal with. It is easy for them to take a debit order of R99.99 of your bank account every month, but o boy, if you want to cancel the debit order that is a story of hell!! I have phoned numerous times to get the debit order cancelled, that started in April 2015 and every time I get promised that it will be done. True score at the end of the month another debit order goes off your bank account (can't put a stop at your own bank because every month is a new reference number). I have even threatened them but that didn’t worked.</p> <p>I spoke to Adriaan and Chantelle in the finance department, I spoke to Rowen Chetty the Manager and I have tried to call the CEO Denver. Denver is to slack to answer he cellphone that you can't leave a message because MTN will send one on your behalf, Rowen is making promises, Adriaan don’t give the instructions over that my debit order should be cancelled and Chantelle just forget to actioned instructions.</p> <p>I spoke to Rowen 06/12/2016 at 11h35 where he promised me that the refund will be done on the 15/12/2016 when all other payments will be done. Nothing was done and on the 19/12/2016 another debit order was deducted from my bank account. I phoned 04/01/2017 and there was no answer at the company, I phoned again on the 05/01/2017 at 08h40,10h00 and 11h15 when I eventually spoke to Rowen again and he promised that the transfer will be done the same day. I AM STILL WAITING FOR THE MONEY IN MY ACCOUNT!!</p> <p>Now I had enough of this company and I’m insisting the FULL refund including the first R399 that was deducted from my account. I NEVER received anything from your company and I NEVER used any of the services that you offer! Get a grip and pay me my refund as promised!</p> <p> </p>