UNHAPPY CUSTOMER SERVICE - LETTER OF NOTIFICATION DEMANDS FOR PAYMENTS

Although I found the service to be really of help for my little daughter their administration was really appalling. I have been receiving letters of payment and while I am happy to pay when I can in order to confirm this payment as a result of many letters of notification I wanted to confirm the final total. I tried confirming by calling and I have struggled to get through the department to enquire about this. The number is always ringing and busy and no one takes my call. I then receive a demand letter for the payment and by this time now I am furious because a small amount has caused for this. I also emailed them to enquire and state that I want to pay please confirm this total and to date no response. I am utterly shocked at the customer experience in this area, IF YOU WANT YOUR MONEY you can ALSO PICK UP THE PHONE AND CALL TO CONFIRM AMOUNTS OUTSTANDING ESPECIALLY IN THE FINANCE DEPARTMENT. You people should be ashamed of the way you serve the community and the people. Departments of Health and Finance should have top-quality service NO MATTER PUBLIC OR PRIVATE. Needless to say, I HAVE PAID YOUR DEMAND MONEY IF IT INCORRECT, LATE, OR WHATEVER THE DEPARTMENT MUST DO THEMSELVES A FAVOUR AND CONTACT ME INSTEAD OF SENDING DEMAND FOR PAYMENT LETTERS. The contact details in the letters are also not sufficient if they are not reliable so add alternative contact details. I really do not appreciate this kind of letter I understand them and am always HAPPY TO PAY!!! Due to circumstances, I am unable to go directly to the Hospital to enquire I AM A SINGLE MOM WORKING FULL-TIME MOM SO A FOLLOW-UP TELEPHONICALLY IS HIGHLY APPRECIATED.