Bad service

<p>After 2 months of trying to correct my account that is in "arrears" I still have no satisfaction. Went to the municipality with my Proof of Payment sending me back and forth still no resolution. After 3 years of using the wrong referance on my payments which no one bothered to tell me all of a sudden now they cant trace my payment. My surname on my account has been changed without my consent or me asking them to change my account. That is all they bothered to assist me with today to correct my surname. What happened to the R4000.00 payment I made? No one seems to be able to assist me. How do I claim my money back? How do I resolve my account if no one is interested?</p>