Vicky's holiday accommodation Umkomaas= disgusting hospitality and filthy accommodation!

Disgusting accommodation! I booked Vicky's accommodation for my family of 6 .We arrived on the 20th of December 2019. And had booked until the 22nd of December. Upon arrival we noticed alot of pet hair on the couches and bed. When we asked if pets were allowed into the apartment they said no. But it was evident that their dog had been there. I requested that they vacuumed the couches . There was a foul smell in the rooms and the bathroom stank of dampness. Our fridge wasn't working and despite us changing the settings we were not informed that the fridge was infact faulty. On the 21st my mum spoke to Vicky about the fridge not functioning optimally to which she responded "oh but the freezer works fine". She is a rude and arrogant person. Her information on bookings.com is false. The entire place has a old fashioned , cheap approach. Our meat had gone off on the 21st of December and when we told Vicky she said we could have used her freezer. How would we know that the fridge wasn't working is anybody's guess! In addition, the bedding, and sheets had a stench to it. Definitely wont recommend this place to anyone! We had to leave a day earlier cause my parents fell ill. So we left on the 21st as opposed to the 22nd. Vicky smiled and said "next time book a hotel". She also told us that she has no **** hence the property is in that condition and she tried to tidy it up. I would suggest her using some of the money she makes to hire a **** after each family leaves. She refused to give us a refund despite the 6 of us leaving a day earlier. I would give them a rating of 0 out of 10!