1 reviews | Active since Oct 2017
Viatek violated the customer consumer act
Sales call from Viatek sales representative(remember her to be a Nicole) She stated that the ink cartages is for testing and if we are not satisfied we can return the goods. Sales rep said that confirmation calls will be given to confirm the cartridge make to be delivered. Not ever was there any confirmed purchase The goods were delivered. Phoned to double check agreement for trial cartridges as per sales assistant discussion, because no trial period was stated on the delivery note. Phoned Viatek and spoke with a Ladine Ladine then said we are liable for payment of cartridges Explained to Ladine that this was not the agreement from the sales rep. Email was sent to Viatek- ladine stating that customer consumer protection act has been violated and immediately received numerous phone calls with her harassing and shouting from her end. Even after asking Ladine to not phone and only respond via email, viatek kept on phoning back 8 x after.
This company deals in a very suspicious manner and is not to be trusted. Very disappointed.
To whom it may concern:
Thank you for your comment, after speaking to Ladine it was agreed that you would send the goods back for a full credit at your own cost as we have a recording of you confirming the sale of these goods.
As per the email sent to you today 17/10/2017 please send the goods back at your earliest convenience.
Kind Regards
Viatek
To whom it may concern:
Thank you for your comment, after speaking to Ladine it was agreed that you would send the goods back for a full credit at your own cost as we have a recording of you confirming the sale of these goods.
As per the email sent to you today 17/10/2017 please send the goods back at your earliest convenience.
Kind Regards
Viatek
