"************" that I will gladly see in Court

<p>The Consumer Act states that a person have a 7 day cooling off period. I have been phoning this company non-stop today as they states that the cartridges they sell are ORIGINAL HP Cartridges. The cartridges that came was anything but. Nardine or Nadine (not sure of spelling) stated that they never cancel any deals, they do not accept goods back. I asked her if they are above the South African Law and she stated that they are not, but that the 7 day period does not apply to them - really?! They refuse to accept the item back, they refuse to cancel the whole transaction and she has the audacity to state that I "misrepresented myself". How - I stated my name; I stated where I am calling from and I stated that I would like to make arrangements to have to goods collected. The lady made it personal by telling me that I misrepresented myself, so I in turn made the call personal.</p> <p>I will be reporting this matter to the CONSUMER PROTECTION OMBUDSMAN and lay a formal complaint against Viatek. I have furthermore instructed my bank not to allow any deductions from this company or its associates.</p> <p>Today (10/05/2017), Mr. Brendon Snow, agreed that I have the right to cancel as per the CONSUMER PROTECTION ACT, and that I am allowed to return the goods to them. He further stated that I will get a recording of this conversation. I sincerely hope the gentleman walks the walk as well as he talks the talk.</p> <p>We are all for supporting the local industry, but this, to say the least, was the worst experience of my life.</p> <p> </p> <p>I will only consider this matter dealt with when I receive a letter from Viatek that the matter has been cancelled. I have taken the necessary action to secure the package's return to Viatek, but I do not trust them, sorry to say that... Looking forward to seeing them in court as per they Ts&Cs.</p>