1 reviews | Active since Jul 2015
HARASSMENT AND DUBIOUS BUSINESS PRACTICE
VIATEK (it had a different name then) sold me ONE cartridge years ago. The cartridge broke inside the copier. Then they harassed me for more than a year to tell me that I had bought 3 cartridges in bulk and I had 2 outstanding to be delivered at a later stage (false) and had to pay the balance to complete the order. <br> They kept calling to demand payment for something I didn't order. Once they called when I happened to need cartridges so I \completed"the **** order of 3. We agreed that there were no items nor money outstanding after that and I thought that was the end of it.<br> I was wrong. An agent called me today to tell me that I had in fact ordered FOUR cartridges and not three. They want me to pay and they will deliver. She would not acknowledge what I had to say and kept mentioning 4 items.<br> They have other phone numbers listed under Telkom to get hold of me. NOBODY knows that I have this number so Telkom is selling them our numbers. I am not impressed.<br> I ASK VIATEK TO STOP HARASSING ME TO PAY FOR SOMETHING I NEVER ORDERED AND I DON'T INTEND TO USE EVER. TAKE ALL OUR CONTACT DETAILS OFF THEIR RECORDS AND NEVER SELL TO US AGAIN. WE ARE NOT INTERESTED IN DEALING WITH THEM."""
We do thank you for the posting and apologise for the inconvenience and level of service received.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Marius
We do thank you for the posting and apologise for the inconvenience and level of service received.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Marius
