Viagogo does not provide refunds for postponed concerts regardless of the situation

I purchased a concert ticket for a concert in Spain, while traveling there on holiday. Unfortunately the concert was postponed (to a later date in 2018 still unknown!) due to the artist being ill. This is fine, artists are human too and it happens. However, a refund is expected. As a regular concert goer, having purchased tickets on many sites and having experienced several cancellations and postponed shows - I have always received a refund from all sites, as your ticket should be guaranteed - guaranteed FOR THE DATE you bought it. I don´t live in Spain, and even if I did, that doesn´t mean that the new chosen date would be a date I could attend. I bought a ticket for a specific date.

First off, it is impossible on Viagogo´s site to get into contact with anyone. Everything is automated on the site and anything you try to click on to get in touch with someone, they just say thank you for your feedback. After trying out a few numbers via a Google search, I finally was able to get a hold of someone.

They told me that it doesn´t matter if the event was postponed and I can´t make it, they do not issue refunds. I have the option to resell the tickets, once a new date is given, AND they will TAKE OUT A FEE for selling the ticket for a postponed concert. They are making me pay to sell a ticket that is no longer valid on the date for which I bought it. A waste of my time, and money, and they want to be paid again - IF I am even able to sell it.

I will never ever ever buy from this site again - you have been warned.