Viagogo Bad Service

I notice that Viagogo is not responding to my queries and complaints. See above for tracking purposes.

My last phone call to your UK office was to obtain the physical addresses in Switzerland and UK to send registered mail. Imagine my surprise when our service provider (PostNet) informed us that the addresses on your website is **** and that the post will not reach its destination. No wonder your ‘consultants’ were unwilling and unable to provide an address. Furthermore, my research indicates that many users of Viagogo have had similar complaints and alledge your service to be **********. PostNet also confirmed a number of legal cases hanging against Viagogo in this regard.

Since I have not been able to send a registered post to a legal address and since your website and administrators are not responding to my request for a refund (seems like you are investigating forever…), please note that I will continue to use social media and all my networks to warn potential users against Viagogo. I will issue same concerns to the Managing Directors of your courier services, as they are now associated with Viagogo’s conduct (lack thereof).

I am utterly disappointed in this misconduct. I will be blocking your site as a **** off my system, and will inform all my networks accordingly. Shame on you Viagogo – you should not be professing to provide a professional service. You are misleading people.

Dr Marlene van der Merwe-Botha, Johannesburg, South Africa.