Unreliable service delivery from Viagogo Entertainment Inc

Booked tickets on 10 Sep 2025 with Viagogo for a concert taking place at Sun City, Rustenberg on 3 Oct. Still waiting for our tickets and cannot get confirmation as to when the tickets would be available or if our sits will be available? I also asked for e-tickets, but these are also NOT available at this stage. Really concerned, as the event is next week and still cannot get our tickets. Their customers support system is also unhelpful. Not sure if this is a **** or a ripoff?