Still No Tickets Since July - Be Warned! - We Lost R30,000 +

It is our 23rd anniversary so I bought 2 x tickets on 04/07/2018 for Andrea Bocelli. I have been trying for the last 4 weeks to get any type of update. They gave me a UPS tracking number. When we checked with UPS they stated they know nothing about it and were asking me to give names, collection points and other information that I will never have. To date I still have no details or a tracking no. I read all the FAQ on the site where it states you can change you travel details and the delivery address so you will always get the tickets. Regrettably, this does not work which I have also reported. This did not help either. I tried to use the Viagogo ticket reselling facility but when I click on re-sell, a message comes up that it is my responsibility to get the tickets to the buyer. They must be insane as I do not have them, do not know when I will get them so how could I get them to the buyer and resell them. All I will be doing is hurting the next person and put them through stress when I cannot get even get the tickets myself. So there it is, I have lost R30,000 on the tickets as I do not have them and cannot resell them. Do not use them at all. You have been warned. To date still no details on my tickets or a tracking no.