Springbok ticket paid no tickets

Bok tickets. Stay away from Viagogo. They take your money (+-R4 000) supposedly release tickets at 16h00 on game day. Game starts as 17H00. One must confirm your purchase, provide your name surname and ID number. Even if you have the app. Sit on a phone call for almost 2 hours just to hear 3 people promise to call back, 1 promise 30 minutes tickets will be available. This was on Saturday, 22 August. Today, 28 August I am still waiting for call back, still waiting for tickets. Viagogo is *****ed, the basically stole thousands of Rands from me. I lodge several complaints as of Monday to yesterday and still nothing. Disgusting, stay away from Viagogo