SELLERS BEWARE

This review is for sellers only (I've had no issues as a buyer but I am staying away nonetheless). They do not have any kind of customer support, only FAQs. The only way to contact them was by sending a direct message on twitter, and someone rep**** 5 days later. The tickets I sold had to be picked up at the venue and the reason I could not attend the concert was that I'm out of the city. I changed the delivery address so the tickets would be mailed directly to the buyer. I tried to confirm this was allowed, and I received no answer. I tried calling a phone number I found online (their website provides none). No answer. That was the only solution to my problem. One day before the event, after the tickets were delivered, they emailed me (turns out they do have an email address) to say my order would be cancelled because I did not mail the tickets myself but had them delivered directly. This is dumb because the outcome is the same (if not better). The email said I should not reply to it because it won't go through. I did anyways. I then got a call (turns out they do have a phone number) and I was told they will charge a fee for the cancellation, even though their website says the fee is to replace tickets and the tickets were delivered so why would they charge me? The person who called me was extremely rude. She also confirmed that they received an email so they **** about not getting messages. She **** and said I had been in constant communication with them (she was referring to the direct message on twitter that took 5 days to reply and the email I got the day before the event, even though I had been trying to contact them for weeks now). I am still fighting with them to receive payment for the tickets that were used and I will not pay them a cent for a replacement fee because nothing had to be replaced. STAY AWAY