SA Chris Brown Tickets not received

Good day.

I have paid almost R2897 for x2 R991 tickets. How this makes sense only you will know I guess.

I have paid a booking and service fees yet I am not receiving the accurate and efficient service! Nor do I have my tickets which I paid for on the 3rd of October! It has not been a pleasure dealing with Viagogo thus far.

I have called multiple times and received 2 different stories by Ellie and Chris. About tickets batches and company policies. Both excuses are ridiculous and nonsensical at the least. It just lacks class and integrity.

Suddenly you don't process refunds yet you promised ticket delivery after 72 hours??? So your company cannot fulfill its own terms? There is something fishy going on here and i wish to no longer be a part of it.

It has been 6 days!! i booked through your website as Google highly recommended it, please don't make me regret it. Can someone please contact me soonest with either my tickets in my inbox by 5pm today or my full refund processed urgently!!

I am not happy about this.

Looking forward to hearing from you. Let's not let this go any further legally.

Regards Laricia Gordon ***