Never ever again!

Dear Viagogo Team,

We are deeply disappointed with the service we have received, and after this experience, we will never use your platform again.

Last week, we purchased premium tickets for the Rugby match this Saturday in Cape Town, paying a significant amount for second-row seats. However, less than 24 hours before the event, we were informed that our tickets are no longer available. Instead, you offered us seats in a much less prominent section—at the same price. This is simply unacceptable.

How is it possible that tickets we paid for in good faith are suddenly unavailable? This is not how customers should be treated, especially after paying a premium for what we believed were secure and high-quality seats.

All we can say is S-A-B-E-N-A: Such a ****** experience never again!

Shame on you for this appalling service.