VFV Attorneys - Terrible Service

I was in an accident in Sept 2018. I logged a 3rd party claim with Absa iDirect as it was the other drivers fault. On 23rd Oct I received the one and only message from VFV to say my claim has been registered with them and they needed an assessor to come out and I should provide my address, which I did. I didn't hear anything so I call again only to be told that they needed to sort out their clients claim and then mine. I call and email - no response from VFV to find out what is going on as we are now nearing the end of the year! I call VFV this morning and spoke to Thomas Moselane only to be told that they do not contact members who log 3rd party claims. Apparently we are supposed to call them to ask what is going on! This is the first I hear of ANY business conducting their business in this fashion. It's frustrating and disgusting!