Poor client care and service

They sent me this message a year ago and i rep**** but still nothing from them till today

"Client Notification: VFV Attorneys acting on behalf of Dial Direct Dear Mr/Mrs MANYONYA Please note that we have received instruction from your Insurance Company Dial Direct to proceed with a Third Party recovery in order to recover the damages caused to your vehicle for the incident of 2020-11-27 and Your Claim Number: ***

Kindly provide us with the following documents: - Accident Scene Pictures - Other party Details

We may contact you for further information to assist us in this process. If you have already received this notification please accept our apology.

Regards VFV Attorneys.***. Reneilwe ***"