Pathetic Service From Absa I-Direct Insurance and VFV Attorneys

<p>good morning</p> <p>i needed to vent my fustration regarding this. i had a claim last year the 25th of June 2016. It was a third party claim. A client whacked the side of my vehicle, however i put through a claim on my insurance to get the car sorted so i could use my vehicle. I gave all the details to Absa Idirect which they informed me that they will collect the money using they legal team which is so useless. I did not receive any feedback from them emailing them and wasting my airtime. I finally spoke to a consultant who told me that vfv attorneys is handling this case. They then informed me that while documents were being sent to them they had i.t problems ( how pathetic are them incompetant) anyways i re sent all my information and almost every week calling them to check how far the case is. I have spoken to Letta Monyai which i dont even know if she knows how to go about debt collection. I then requested that i be contacted by someone in higher ranking to call me( Andrea Forder). I explained to her that i need the excess to be collected or i will get my attorney involved. She explained the process i was happy. I have been in contact with them and i see no joy in this matter, i think if i got my guys to work on this i will be given feedback and my emails will be answered. The accident report was given to them plus they have the facts to view k53 and see who is right according to the rules of the road. I then gave them a break now its the 21/02/2017 i sent them a mail regarding my fustration on the 16/02/2017 at 1:10pm the mail was read and no one got back to me, that is not acceptable. I demand answers or i will inform the OMBUDSMUND ABOUT ABSA IDIRECT AND VFV ATTORNEYS.</p> <p> </p> <p>thank you</p>