EXTREMELY DISSAPOINTED WITH THE SERVICE AND TREATM

my car was bumped on the 21 November 2015 by ABSA's client whose insured with ABSA car insurance, I then reported the matter to ABSA car insurance immediately, which they then asked me to contact their legal company ( VFV Attorneys ) who will help deal with my situation, I was dealing with the gentleman by the name of Allan Shelton, who requested all the documentation from the accident, which I sent to him, my problem is now we are in the 3rd month and my vehicle still has not been repaired, I've been calling Allan from January 2016 doing follow ups about the progress, all he's been saying to me is that I must give him a week to sort out my situation because he cant get hold of the driver (their client who bumped into my vehicle) I called him 3 times, every single week I would call and get the same response from him, that he cant get hold of the driver, its now the 27 of January 2016 which I called him this morning he told me the same story, how is it my problem that VFV Attorneys cant get hold of their client? its such a huge inconvenience to me because its VFV attorneys client that bumped my vehicle not the other way round, I am very disappointed with this company