Bad Service

My Name is Pule. I was involved in an accident with a Absa Client on 22 April 2020. My case was allocated to Ndumiso Dhlamini who was supposed to help me but he turned out to be rude and have communication problems. Had a problem with a few documents on my side but managed to sort it out and sent them in June. Quotations sent and they even sent their assessor to come an assess my car. After all of that had to call them almost daily for them to give me settlement offer which they did after I asked to speak to a supervisor. Up to date I am still struggling to get a settlement form VFV attorneys and everytime I try to call them the phone lines(***) are not going through. Maybe my number is blocked. Overall Absa is working with the worst company ever cause I'm not sure if VFV know what they are doing.