Zero customer service

This has been my worse experience ever with vfs global visa in Durban. Firstly the staff named Zanele Nuli has no customer service skills. Secondly my flight had to be rebooked which means I now had to pay a huge amount for changing dates due to Zanele's incompetence. On my first appointment my visa got declined due to Zanele missing an alphabet in my surname. On my second appointment my visa was rejected cause Zanele took a photo which was distorted. Who is gona be liable for the cost? How do yourl keep such *********** people? I would not recommend VFS global. If there was a star for zero, trust me you would get a big fat zero.

Kubenthrie Naidoo